❓ Frequently Asked Questions
All answers about dv111 right here
From opening an account to withdrawing via bKash, using bonuses, and safe gaming — you will find simple answers to all your questions on one page.
As one of Bangladesh's popular online gaming platforms, dv111 receives many questions from thousands of players every day. We have created this FAQ page to save your time and provide quick answers to the most common questions. Below you will find detailed answers to 25 questions organized into five categories. If you do not find your answer, contact our 24/7 Bengali live chat.
Account and Registration
Questions about opening a new account and managing your profile at dv111.
To open an account at dv111, you need an active mobile number, a unique username, and a secure password. The registration process is conducted entirely in Bengali, so any Bangladeshi user can create an account in just a few minutes. Registering with accurate information ensures no issues with withdrawals or support in the future.
Each person can hold only one account at dv111. If multiple accounts are found belonging to the same person, they may be suspended and bonuses may be forfeited. This rule is strictly enforced to maintain fair play and a healthy platform environment.
If you forget your password, click the "Forgot Password" option on the login page. A verification code will be sent to the mobile number used during registration. Enter the code and set a new password. If you still have trouble, contact [email protected] or get help via 24/7 live chat.
dv111 is a fully mobile-friendly website. It works seamlessly in the browser of any Android or iOS device. Adding the site to your browser's home screen gives you an app-like experience — no separate app download is required.
Yes, account verification may be required before large withdrawals at dv111. This is done to ensure the security of your account and to prevent unauthorized transactions. The support team will let you know what information is needed for verification.
Deposits and Withdrawals
Answers to all questions about transactions via bKash, Nagad, Rocket, and bank transfer, processing times, and limits.
Funds deposited via bKash are generally added to your dv111 account instantly. Occasionally, network congestion may cause a delay of a few minutes at most. If your balance has not appeared within 30 minutes, contact live chat with your transaction ID.
The minimum deposit at dv111 is ৳100 and the minimum withdrawal is ৳800. This applies equally to all payment methods — bKash, Nagad, Rocket, and bank transfer. Start with a small deposit to practice, then increase as you like.
dv111's withdrawal processing time is just 5 to 30 minutes. This means money reaches your bKash, Nagad, or Rocket shortly after you make the request. For bank transfers, the bank's own processing time may be added.
dv111 itself does not deduct any transaction charges. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small charge according to their own policies. For bank transfers, the relevant bank's fees apply. It is advisable to check your mobile wallet's charge policy before depositing.
Log in to dv111, go to the "Deposit" section, and select Nagad. Send money to the displayed number using the Nagad app or *167#. Save the payment reference number or transaction ID — it will be useful if any issue arises later. Once the payment is confirmed, your balance will be updated automatically.
Games and How to Play
Questions about cricket betting, slots, live casino, fishing games, and playing on mobile.
To bet on BPL or any cricket match, log in to dv111 and go to the "Cricket" section. You will find a list of ongoing and upcoming matches there. Enter your amount on your preferred match and market (match winner, toss, highest run, etc.) and confirm your bet. With live betting, you can also change your bet while the match is in progress.
RTP (Return to Player) is the average percentage of total wagers returned to players over the long term in a slot game. For example, if a game's RTP is 96%, it means that on average ৳96 is returned for every ৳100 wagered over a long period. However, each spin is completely random and does not depend on previous results.
Yes! dv111 features games from top live casino providers including Evolution Gaming and Ezugi, where real human dealers distribute cards through a real-time video stream. Enjoy popular games like Baccarat, Roulette, Blackjack, Andar Bahar, and Teen Patti — a genuine casino feel from home.
JILI's Royal Fishing is a multiplayer shooting game where you aim and shoot at various sea creatures. Each fish has a different value — larger and rarer fish give more rewards. You can use more powerful weapons by increasing your bet amount. The game can be played directly in the browser with no separate installation required.
Almost all dv111 games run smoothly on mobile devices. Cricket betting, slots, live casino, fishing, and coin games — you can play everything in the browser of your Android or iPhone. Make sure you have a stable internet connection for the best experience, especially for live casino games.
Bonuses and Promotions
Questions about the welcome bonus, wagering conditions, VIP cashback, and other offers.
New members at dv111 receive a 120% bonus on their first deposit, up to ৳15,000. To make the bonus withdrawable, a wagering requirement of 25 times the bonus amount must be met. Example: depositing ৳1,000 gives a ৳1,200 bonus, which becomes withdrawable after placing ৳30,000 (1,200×25) in bets.
Generally, the dv111 welcome bonus is added automatically with the first deposit. However, if a special promo code is required, you can find the latest information in the site's "Promotions" section or via live chat. Visit the site regularly for any updates related to bonuses.
The dv111 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You advance to higher tiers through regular play and activity. Cashback starts at a weekly rate of 0.2% cashback at Bronze and goes up to 0.8% at Platinum. The more active you are at higher tiers, the more benefits you receive.
dv111's VIP cashback is generally added to your account each week. Confirm the wagering conditions on the cashback with the promotions page or live chat, as the details of offers may change from time to time. Always read the latest terms and conditions.
In most cases, bonus funds can be used to play slots, fishing games, and some live casino games. However, some games may contribute less toward bonus wagering. Check dv111's bonus terms and conditions page or ask 24/7 support for the exact list.
Security and Responsible Gaming
Questions about age limits, account protection, self-exclusion, and safe gaming.
dv111 is strictly for those aged 21 and above. Opening an account or gaming by minors is completely prohibited. Providing false information during the age verification process will result in the permanent closure of the account and any deposits may be forfeited.
dv111 uses industry-leading SSL encryption technology to keep your personal and financial information protected. Your password is stored in hashed form and is never shared with any third party. For your protection, change your password regularly and never share your login details with anyone.
Yes. dv111 takes responsible gaming seriously. You can temporarily close your account for a set period (self-exclusion) by informing the support team. This feature helps you stay in control and build healthy gaming habits.
dv111 follows a responsible gaming policy. If you feel that gaming is getting out of control, contact our 24/7 Bengali support. We will help you use options such as setting deposit limits, taking a temporary break, or full self-exclusion. Visit our responsible gaming page for more details.
All slots and casino games at dv111 are made by internationally recognized game providers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, and Spribe. These providers use Random Number Generator (RNG) technology, which ensures every result is completely impartial and unpredictable.
dv111's support team is available 24 hours a day, 7 days a week to assist you in Bengali. The best way to reach us is via live chat — look for the button at the bottom corner of any page. To contact us by email, write to: [email protected].
Still have a question?
Our Bengali-speaking support team is always here for you. Get help instantly via live chat, or send us an email — we'll get back to you quickly.
Instant Help
24/7 Live Chat (in Bengali)
Email Support
Withdrawal Time
Just 5–30 minutes