dv111 Privacy Policy

1 Introduction and Scope

dv111 is a trusted online gaming platform in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information through our website, mobile services, and related digital services.

By using our platform, you are agreeing to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy applies to all dv111 users — both registered members and guest visitors. We promise that your information will never be sold to third parties.

2 What Information We Collect

dv111 collects certain personal information to provide you with services. Below is a description of the information collected under various categories:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and contact information
• Password (stored in encrypted form)
• Documents required for identity verification (national ID, passport, etc.)
• Financial information such as bKash, Nagad, or Rocket account numbers

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Activity logs and session data on the platform
• Data obtained through cookies and similar tracking technologies
• Gaming activity, transaction history, and preferences

2.3 Information Received from Third Parties

In some cases we may receive necessary information about you from identity verification service providers or payment processors. This information is used solely for the purpose of identity confirmation and fraud prevention.

3 Purpose of Using Information

dv111 uses collected information for the purposes listed below:

3.1 Account Management and Service Delivery

We need your personal information to create and manage your account, process transactions, and provide you with gaming services. Your information is essential to keeping every transaction secure, including minimum deposits of ৳100 and withdrawals of ৳800.

3.2 Identity Verification and Fraud Prevention

We verify identity to ensure responsible gaming and to prevent access by minors (under 21 years of age). This keeps the platform protected from fraudulent activity.

3.3 Support and Communication

Our 24/7 live chat support team uses your account information to resolve your issues quickly. This information is also used to send necessary notifications and updates.

3.4 Service Improvement and Analysis

We use collected data to improve your gaming experience, add new features, and analyze platform performance. This analysis is conducted in a completely secure and confidential environment.

3.5 Compliance with Legal Obligations

We may retain your information to comply with applicable laws and regulations, assist with investigations, and resolve disputes as needed.

4 Information Sharing and Disclosure

dv111 never sells, rents, or trades your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment services such as bKash, Nagad, Rocket, and bank transfers are authorized to receive the information necessary to process transactions.
• Identity Verification Services: Minimal information may be shared with authorized third-party verification services to complete KYC.
• Legal Authorities: Relevant information may be provided in response to valid court orders, requests from investigative agencies, or legal obligations.
• Technology Partners: Technology service providers that assist in operating the platform process only the necessary technical data, under a full confidentiality agreement.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred, but the new owner will be bound to maintain these same privacy standards.

5 Cookies and Tracking Technologies

dv111 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and operate core features. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings. They help store language preferences, game history, and user-defined configurations.

5.3 Analytics Cookies

Anonymous analytics data is collected to evaluate platform performance and improve the user experience. This information is not personally identifiable.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

6 Data Protection and Security

dv111 applies industry-standard security measures to protect your personal information. Our security framework operates at the following levels:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption technology.
• Password Hashing: Your password is stored using industry-standard hashing algorithms, never in plain text.
• Firewall and Access Controls: Only authorized personnel can access the user data they need.
• Regular Security Audits: The security of our platform is verified through regular external audits.
• Data Backup: Your information is stored as encrypted backups on secure servers.
• Suspicious Activity Monitoring: Automated systems continuously monitor account activity to detect unusual patterns.

However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to ensure the highest level of protection, we cannot guarantee that the risk of a security breach can be reduced to zero.

7 Data Retention Period

We retain your personal information only for as long as it is necessary or legally required. The criteria for determining retention periods are listed below:

7.1 Active Account Information

We retain all your profile information, transaction history, and gaming records for as long as your account remains active.

7.2 After Account Closure

If an account is closed or deactivated, we may retain the necessary information for a set period to meet legal obligations, resolve disputes, and prevent fraud.

7.3 Automatic Deletion

At the end of the defined retention period, your personal information is securely deleted or anonymized so that it is no longer linked to you.

8 Your Rights

As a dv111 user, you have the following rights regarding your own personal information:

• Right to Access: You have the right to request information about what data we are storing about you.
• Right to Rectification: If there are any errors in the information we hold about you, you can request that they be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to Restrict Processing: You may request that we limit the use of your information for specific purposes.
• Right to Object: You have the right to object to certain types of data processing.
• Right to Data Portability: Where applicable, you may request your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will process your request as quickly as possible.

9 Protection of Children and Minors

dv111 is for adults aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age is verified based on the information submitted at registration. The identity verification process confirms age through a national ID or other accepted documents.

If a minor registers on our platform, we will immediately close their account and securely delete the information collected. If you suspect that a minor is using our platform, please notify our support team.

10 Policy Changes and Updates

dv111 may change or update this privacy policy from time to time. The revised policy will take effect as soon as it is published on the website.

For significant changes, we will try to send a notification to your registered email. However, it is the user's own responsibility to review this page regularly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the new policy, stop using the platform and contact support to close your account.

11 International Data Transfers

dv111 primarily provides services based in Bangladesh. However, due to technology infrastructure, some data may be processed or stored on servers in other countries.

For any international data transfer, we ensure that the recipient country or organization provides equivalent protection to that described in this policy. The security of your information is ensured through contractual arrangements and technical safeguards.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We consider all your requests with due seriousness.

Our support team is ready to assist in Bengali via 24/7 live chat. You can also contact us by email. For formal requests related to data protection, email contact is preferred.