dv111 Terms and Conditions

dv111 is an online gaming platform that offers cricket betting, live casino, slot games, fishing games and various internet-based entertainment services. These services are provided for personal entertainment purposes only.

• These Terms are governed by applicable laws and regulations of Bangladesh.
• dv111 reserves the right to suspend or terminate any user's account at any time, for any reason or no reason.
• Singular words used in these Terms may imply the plural and plural words may imply the singular, unless the context indicates otherwise.
• dv111 reserves the right to modify, pause or discontinue any game, feature or promotion at any time.

The following eligibility conditions must be met to register and use services on dv111:

• You must be at least 21 (twenty-one) years of age. This platform is for those aged 21 and above only.
• You must be a legal resident of Bangladesh.
• You must have your own valid mobile number and email address.
• You must not be a resident of any country or region where online gaming is completely prohibited.
• Each person may create only one account. Creating multiple accounts is strictly prohibited and may result in account forfeiture.

It is entirely the member's responsibility to ensure the accuracy of information provided at registration. In the event of false information being provided, the account may be closed at any time and funds held may be forfeited.

You must provide accurate and complete personal information when registering on dv111. Please keep the following in mind regarding your account security:

• Keep your username and password completely confidential — never share them with anyone.
• Use a strong password — combining letters, numbers and special characters.
• If you notice any unauthorised activity or unusual use on your account, notify our support team immediately.
• Identity verification will be required to change the mobile number or email registered to your account.
• dv111 will never ask for your password by phone, email or chat.
• The Know Your Customer (KYC) verification process may require national ID or passport details — this is part of the platform's security.

All policies regarding financial transactions on dv111 are as follows:

4.1 Deposit

• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• The minimum deposit amount across all payment methods is ৳100.
• Deposited funds are generally credited to the account instantly; minor delays may occur due to technical issues.
• Deposits must be made only from a payment account registered in your name.
• Payments through third parties are not accepted and may result in account forfeiture.

4.2 Withdrawal

• The minimum withdrawal amount across all payment methods is ৳800.
• Standard withdrawal processing time is 5 to 30 minutes.
• Withdrawals will be sent only to the payment method used at the time of deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be suspended in cases of fraudulent or suspicious activity.

dv111 offers various bonuses and promotional offers. Please read the following terms before accepting any offer:

5.1 Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000.
• This bonus applies only once and only on the first deposit.
• To withdraw bonus funds, a wagering requirement of 25 times (25x) must be met. For example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you must complete a total of (৳1,000 + ৳1,200) × 25 = ৳55,000 in betting.
• If the wagering requirement is not met within the specified time limit after the bonus is awarded, the bonus will be cancelled.

5.2 General Bonus Policy

• Each bonus has its own specific terms and conditions — please read the relevant terms before accepting a bonus.
• dv111 reserves the right to modify, suspend or cancel any bonus or promotion.
• A bonus applies a maximum of once per account, per household or per IP address.
• Account manipulation or abuse for the purpose of taking advantage of bonuses is strictly prohibited.

All members of dv111 must strictly follow the code of conduct below on the platform:

• The use of any software bots, automated scripts or third-party tools in games is strictly prohibited.
• Collusion with other members to gain unfair advantage is prohibited.
• Intentionally exploiting any technical glitch or bug on the platform for advantage is prohibited — if you find such a bug, notify support immediately.
• Threatening, abusive or offensive language directed at other users or staff is prohibited.
• Gaining unfair advantage through card counting or pattern tracking in live casino or live games is prohibited.
• Violating this code of conduct may result in immediate account closure and forfeiture of the balance held.

6.1 Betting Limits

dv111 may set minimum and maximum betting limits across various games and markets. These limits will be displayed in the gameplay window. The platform reserves the right to change betting limits for any member.

The dv111 VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.

Advancement to a higher VIP tier depends on the consistency of a member's gaming activity. VIP cashback benefits are calculated weekly and credited to the account subject to specific conditions being met. dv111 reserves the right to change the terms of the VIP program.

dv111 places the highest priority on responsible gaming. We believe gaming is for enjoyment, not a source of problems.

• If you feel that gaming is having a negative impact on your personal or financial life, please contact our support team right away.
• Members may request support to set deposit limits, betting limits or session time limits on their account.
• Through the Self-Exclusion feature, a member can keep themselves away from the platform for a specified period.
• Keeping minors away from gaming is every guardian's responsibility — keep your account secured when necessary.

For more details, visit our Responsible Gaming page.

All content on the dv111 website — logos, graphics, text, software, code and game content — is the intellectual property of dv111 or its licensed partners.

• No content may be reproduced, distributed or used for commercial purposes without written permission from dv111.
• Reverse engineering, decompiling or modifying game software is strictly prohibited.
• The dv111 name or logo may not be used in any advertisement or promotional material without permission.

To the maximum extent permitted by law, dv111 will not be liable for the following:

• Any loss caused by technical errors, server outages or internet connectivity issues.
• Any financial or other loss resulting from unauthorised access to your account, where this occurs due to your own negligence.
• Any loss or delay caused by third-party payment processors or game providers.
• In disputes regarding the outcome of any game, our decision will be considered final.

dv111 is committed to ensuring a safe and reliable experience through fair play and SSL encryption.

dv111 takes the protection of your personal information very seriously. Please read our Privacy Policy for details on how we collect, store and use your data. In brief:

• Your personal information is used solely for the purpose of providing services and ensuring security.
• Your information is never sold to advertisers or unrelated third parties.
• Information may be shared with verification agencies in specific cases as part of KYC or AML (Anti-Money Laundering) requirements.

dv111 reserves the right to suspend or permanently close any member's account for the following reasons:

• Violation of any clause of these Terms and Conditions.
• Participation in fraudulent, illegal or unethical activity.
• Providing false identity or documents.
• Operating multiple accounts.
• Failure to cooperate with the KYC or AML verification process.

These Terms may change at any time. Continuing to use the platform after any change constitutes acceptance of the new Terms. Members are responsible for checking this page regularly.

In the event of any dispute between dv111 and a member:

• A direct resolution should first be attempted with our support team via 24/7 live chat or email.
• Complaints regarding game outcomes or technical errors must be submitted within 7 days of notifying support.
• In reviewing all disputes, dv111's server logs and records will be considered the final evidence.
• These Terms will be interpreted in accordance with applicable laws and regulations.